We strive to deliver top-quality service and products for all your model railway needs, but it all starts with you and your dream builds.
Email Support:
As a small business, e-mails are handled in the order they are received, with priority going to active projects. E-mails are handled during business hours, it may take up to a week to respond.
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info @ modelrailroadbenchwork.com
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Hours: Monday to Friday, 11 AM - 5 PM (EST)
Please include the following in your e-mail:
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Track plan inquiries:
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Name
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Address
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Phone number (a quick phone call will be required to ensure nothing is lost in translation)
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Detailed room drawing with measurements in inches, include placement of doors, windows, obstacles, walkways and areas "off limits".
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Scale
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Type/Brand of track, including the code (e.g., Code 83, Code 100).
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Minimum track diameter for main lines and sidings.
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Any special items to include, such as turntables, specific bridges, tunnels, uncouplers, etc.
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Major Industries
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Grades or Multiple Decks
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Types of trains you intend to run, operable accessories, realistic running, switching or something in between.
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Your track idea, examples (3-4) of track plans you've liked or want to emulate.
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If you intend to order benchwork from us (modular or custom).
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Modular Benchwork inquiries:
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Name
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Address
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If asking for help selecting modular benchwork, then include Track Plan or detailed room drawing with measurements in inches, include placement of doors, windows, obstacles, walkways and areas "off limits". ​
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Custom Benchwork inquiries:
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Name
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Address, installation address if different than billing address
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Phone number (a quick phone call will be required to ensure nothing is lost in translation)
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Detailed room drawing with measurements in inches, include placement of doors, windows, obstacles, walkways and areas "off limits".
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Scale
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Type/Brand of track, including the code (e.g., Code 83, Code 100).
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Track Plan & Track List
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If you are looking for just benchwork or would like a track & wiring quote as well
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Special requests (storage, slide outs, radius templates, cabinet faces, drawers, N-track modules (10 min), work stations, drop downs, lift outs, control panels, waffle bottom skins, furniture grade finishes)
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Shipped or Delivery with installation (in most cases installation is mandatory if doing track and wiring)​​​
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For any e-mail, please include ALL information in the original e-mail, and always respond to the same e-mail thread so your follow up e-mails don't get lost!
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Phone:
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For inquiries or things that need immediate attention, you can call OnDrew @ 224.201.9868.
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